Disney is known as a family-friendly company, full of opportunities and representation for all heritage and culture. 

However, in recent years, the picture perfect organization has fallen short of public expectations, failing again and again to satisfy the people and their desires. 

Jeffrey Piccolo has been caught in the swing of tragedy for almost a year, the man suing Disney for the death of his wife. 

For context, in October of 2023, Jeffrey Piccolo and Kanokporn Tangsuan, with their son, visited Disney World on a family vacation. They later had dinner at Raglan Road Irish Pub in Disney Springs. 

Tangsuan reportedly had an extreme allergy intoleration against milk and nuts, and she had knowledge of her situation prior to ordering her meal at the pub. 

Upon ordering, Tangsuan and her family asked the waiter several times if the food would be cooked with substitutions of the two ingredients. The waiter confirmed again and again, and the food was cooked. 

When their food was brought out, unmarked by the customary allergy flags used by the restaurant, Tangsuan reasked her question, obviously worried about her health. 

The waiter further confirmed, served the food, and the family ate dinner with little to no problem. 

However, tragedy struck after dinner, when Tangsuan was left to her own devices. 

She went shopping in the Disney Springs area, where she began to have trouble breathing. Moments later, the woman had collapsed in a nearby store. 

A bystander managed to call 911, while Tangsuan self-administered an Epi-Pen. After the episode of chaos, the bystander then called her husband, Piccolo, to tell him his wife was on her way to the hospital. 

Unfortunately, when Piccolo arrived at the medical center, he was notified by medical personnel that his wife had died due to a case of “‘anaphylaxis due to elevated levels of dairy and nut in her system,’” CNN stated. 

The widowed husband, Jeffery Piccolo, is now in the arena, fighting the company of Disney as he tries to take them to court. 

However, Disney has managed to find a slippery loophole to stay out of legal issues with Piccolo and his lawyer. 

Company lawyers found evidence that in 2019 Piccolo signed up for a free trial on Disney+, a streaming service offered by the organization, and he accepted the mandatory terms and conditions listed by the service. 

Unfortunately, among those specifications was a demand that all free trial users would be required to mediate all complaints and other concerns with Disney. In other words, Disney is not responsible for any customer grievances.

Piccolo also has records of purchasing Epcot center tickets, and he was required to accept more terms and conditions with the same loopholes. 

CNN said, “In a legal filing responding to Disney’s claims, Piccolo’s lawyer Brian Denney called Disney’s argument “preposterous” and said that the notion that signing up for a Disney+ free trial would bar a customer’s right to a jury trial “with any Disney affiliate or subsidiary, is so outrageously unreasonable and unfair as to shock the judicial conscience.” 

Due to these two elements of surprise, Piccolo is now forbidden to raise any legal allegations with Disney and is unable to go to court with the company. 

Further, Piccolo requested a payment of $50,000 for compensation, but Disney refused to pay the family due to the unique restrictions. 

Disney and many other companies are known to have their customers sign waivers and check boxes for mandatory terms and conditions, regulations many customers don’t read over. 

The Piccolo-Disney case is only one example of how those regulations can go wrong.